Terms & Conditions

1. Who we are

This website is operated by Sarker Rent A-Car ("we", "us", "our"), trading as Sarker Rent A Car, holding Trade Licence No. TRAD/DNCC/054159/2022, with its registered office at 301, Chalabon, Bhai Bhai Market, Azampur, Dakshinkhan, Dhaka-1230, Bangladesh.

By browsing this website, creating an account, or making a booking, you agree to these Terms & Conditions. If you do not agree with them, please do not use the service.

2. Booking and ticket issuance

A booking becomes a valid ticket only after we have received your payment in full. Selecting seats and submitting your details reserves those seats temporarily but does not entitle you to travel.

When you select seats, they are held for you for 10 minutes so that you can complete payment. If payment is not completed within that window, the hold expires and the seats go back on sale automatically.

• Every issued ticket carries a unique Booking ID. Quote it in all correspondence.
• Your ticket is emailed to you and is also available to view, download and print at any time from your account.
• You may book up to 4 seats in a single online transaction. For larger groups, please call +88 01681100022.
• Tickets may be booked up to 14 days in advance of the travel date.
• For bank transfer and cash-on-pickup bookings, seats are reserved but NO ticket is issued until the payment is received and verified by us.

3. Fares, charges and availability

All fares are quoted in Bangladeshi Taka (BDT) and include applicable taxes unless stated otherwise. A per-seat service charge, where it applies, is shown separately in the fare summary before you pay.

Seat availability is shown live on every trip. Because seats sell continuously, the availability you see may change while you are browsing; a seat is only yours once it is held or booked.

• Fares may differ between seats on the same vehicle — front and rear rows are sometimes priced differently, and the exact fare for each seat is shown when you select it.
• Discount coupons are subject to their own validity dates, minimum fare and usage limits, which are checked when the coupon is applied.
• We reserve the right to correct an obvious pricing error before a ticket is issued; if we do, you will be offered a full refund or the corrected fare.

4. Boarding, reporting time and travel

• Please arrive at your chosen boarding counter at least 30 minutes before the scheduled departure time. The reporting time is printed on your ticket.
• Carry a printed or digital copy of your ticket together with a valid photo ID. Counter staff may ask to see both.
• The seat shown on your ticket is the seat you are entitled to. Seats are not transferable to another person without informing us.
• Boarding and dropping points are those you selected at the time of booking. Changes on the day of travel depend on availability and must be agreed with counter staff.
• Vehicles depart at the scheduled time. We are not able to hold a vehicle for a late passenger, and no refund is payable in that case.

5. Luggage

• Each passenger may carry one piece of luggage up to 20 kg plus a small personal bag, free of charge. Excess luggage may be charged or refused if space is unavailable.
• Do not pack cash, jewellery, electronics, documents or other valuables in stowed luggage. Carry them with you.
• Flammable, explosive, perishable or illegal items may not be carried, and we may refuse or remove any such item.
• Unclaimed luggage is held at the destination counter for 15 days.

6. Changes and cancellations by us

Departure and arrival times are estimates and depend on traffic, weather, road conditions and other factors outside our control. We are not liable for missed onward connections, flights or appointments.

If we cancel a trip, or change it so substantially that it no longer meets your needs, you may move to another trip at no extra cost or take a full refund with no cancellation charge.

7. Cancellations by you and refunds

You may cancel a confirmed booking up to 24 hours before departure. A 30% cancellation charge applies and the remaining 70% is refunded in cash at our office counter within 7 to 10 working days, against a signed voucher.

The full details, including worked examples and what you need to bring to collect a refund, are set out in our Return & Refund Policy, which forms part of these terms.

8. Full-vehicle rental and car rental

• A full-vehicle booking reserves the entire vehicle; individual seats on that trip are then withdrawn from sale.
• The hirer is responsible for the conduct of their passengers and for any damage caused to the vehicle beyond fair wear and tear.
• Routes, halts and timings for a reserved vehicle are those agreed at the time of booking. Substantial changes on the day may attract additional charges.
• Our separate car rental services (daily, monthly, division-wise and airport transfer) are governed by the rate cards and terms published on the relevant pages of this website.

9. Passenger conduct

• Smoking, alcohol and drugs are prohibited on board.
• We may refuse carriage to, or remove, any passenger who is intoxicated, abusive, or whose behaviour puts the safety or comfort of others at risk. No refund is payable in that case.
• Children of every age occupying a seat require a ticket for that seat.
• Pets and livestock may not be carried without prior written agreement.

10. Your account

• You are responsible for keeping your password confidential and for all activity that takes place under your account.
• The information you give us — particularly your mobile number and email address — must be accurate, because your ticket and any service message are sent there.
• We may suspend or close an account that is used fraudulently, or to make speculative or bulk bookings that are then abandoned.

11. Liability

We provide our services with reasonable skill and care. Except where liability cannot lawfully be excluded, our total liability in connection with a booking is limited to the amount you paid for that booking.

We are not liable for indirect or consequential loss, including loss of profit, loss of opportunity, or the cost of alternative travel arrangements.

12. Intellectual property

All content on this website — text, images, layout, logos and marks — belongs to us or to our licensors and may not be copied or reused without written permission.

13. Governing law

These terms are governed by the laws of Bangladesh, and any dispute is subject to the exclusive jurisdiction of the courts of Dhaka, Bangladesh.

14. Changes to these terms

We may update these terms from time to time. The version that applies to your booking is the one published on this page at the moment you completed it.